Shipping & Returns

Shipping

FREE SHIPPING ON ORDERS OVER $60.00!

Most orders ship within three business days or less.

We use USPS and UPS for our deliveries.

Approximate Delivery Times:

USPS First Class Mail: 2-5 business days

USPS Priority Mail: 2-3 business days

UPS Ground: 3-5 business days

Please remember during the peak holiday season delivery times may vary.

Tracking numbers will be e-mailed once your order is processed.

Orders over $60.00 always ship FREE!

Return Policy

We are proud of our products and will back their quality. Items may be returned for a full refund or credit if the returned items meet the following criteria:

•Items must be returned within 30 days of original order date.
•A minimum restocking fee of 15% will be applied to all returns over 30 days from date of purchase.
•Items must be returned, in good condition, in the original, unopened manufacturer’s packaging, and include all accessories, manuals, brochures and manufacturer documentation.
•A Return Authorization Number must accompany your returned item. You must contact our Customer Service staff at sales@fanamaniac.com or 401-450-9718 and obtain a Return Authorization Number before returning the products.
•You are responsible for shipping and insuring the product once you have received a Return Authorization Number from us.

Returning items

•Please call our customer service line at 1-401-450-9718 (WEEKDAYS 4:00pm - 9:00PM est) or you can e-mail us anytime.
•Our customer service staff will issue you a Return Authorization Number which will be used to identify the return shipment for processing your credit or refund.
•We cannot accept any returned items without a previously assigned Return Authorization Number.
•We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

After we have received and inspected the returned items, credit will be issued within 2 business days.
If you believe there is a problem with your order, please call us at 1-401-450-9718 or e-mail us before breaking the seal and opening the product.

If we mistakenly ship the wrong item or a defective item, we will take responsibility for re-sending the correct item(s) and having the product(s) returned to us at our expense.

Click here if you need to return an item, please provide your order number in this e-mail.

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